Our Approach
At Revver, we’re committed to delivering a complete solution that helps our customers achieve the best possible outcomes. This means we don’t just offer a leading document management platform—we also provide the dedicated support and services needed to help every customer reach their goals.
Your Success Team
Fin (AI Support Chatbot):
24/7 chatbot to help you with all of your technical and how-to questions.
Technical Support Rep:
Helps you troubleshoot issues and provide best practices.
Customer Success Manager (CSM):
Assigned to every account to help identify and achieve your document management goals.
Account Executive:
Identify and propose additional Revver solutions and services to improve document management across your organization.
Technical Success Manager:
Provide advanced solutioning support to help build our your most complex technical processes.
Onboarding Manager:
Work with you side-by-side as you set up and launch document management across your organization.
Integration Consultant:
Help you define, scope, and manage your integration and migration projects to help centralize and streamline your document data.
Questions?
Dedicated In-house Support Team with
24/7 Help center
Our Support Team is ready to assist you with any technical or operational questions. From troubleshooting to best practices, we are here to help you every step of the way. We also offer a robust AI-Powered Support agent and Help Center that offer 24/7 help.
24/7 Resources
- Fin AI Support Agent
- Revver Help Center
Standard Support Hours
- Chats & Emails: 7am to 6pm MT
- Phone Support: 9:30am-3:30pm MT
Premium Support
- Phone Support: 24/7
Customer Success
Each account is assigned a Customer Success Manager and Account Executive to help you create and achieve your document management strategy. They engage with you regularly to review your results and progress towards your goals. As needs arise in your company, they provide best practices and propose solutions to help increase your success.
Paid Professional Services
Our in-house professional service resources have over 20 years of experience working with companies to successfully deploy document management.
Paid Services
Implementation Packages
Workflow Setup & Config Bundle
Zonal Setup & Config Bundle
Form Fill & Document Request Setup
Advanced Product Training
Basic Revver Reports Setup & Config
Advanced Revver Reports Setup & Config
Revver Annual Success Package
