A prominent commercial real estate firm operating across the East Coast faced significant inefficiencies in document handling. Kris V., Director of IT, recognized the growing costs, operational bottlenecks, and compliance risks caused by fragmented digital storage and outdated paper-based processes.

Unified Fire Authority (UFA), Utah’s largest public safety agency, serving over 25 communities and employing nearly 700 staff across multiple departments, faced growing inefficiencies across its departments due to outdated, manual document processes.